Please scroll through for Terms and Conditions
If you have any further questions not addressed on this site, please contact the Brumbies Rugby membership department:
Office hours: Monday- Friday 9am-5:30pm
Postal address: LPO Box 5039
University of Canberra
Bruce ACT 2617
Phone: 1300 733 899
Game day enquiries:
Please ask to speak to the Brumbies Rugby representative at the main Ticketek office at Canberra Stadium (off Battye St). Ticketek office will open 2.5 hours prior to kick off.
FREQUENTLY ASKED QUESTIONS
What is the same seat membership renewal cut- off date?
Existing members will have the first opportunity to purchase their own seats for the 2014 season.
Membership seats will be reserved until Monday 21st October.
Any seats not renewed by this date will be released for general sale.
What is in the membership kit this season?
Game Day Survival Kit:
• Members’ exclusive cap
• Membership card
• A copy of Stampede, the Brumbies Rugby season guide
• A car sticker
• Seat cushion (Full season ticketed members only)
Brumby Jack Kids Club:
• Brumby Jack beanie
• Brumby Jack scarf
• Brumby Jack pencil case & stationary kit
When will I receive my membership kit?
Membership kits will be delivered to the registered postal address of each member.
Members that sign up before Monday 21st October will have their packs delivered in December (subject to change).
Memberships registered after the cut-off date will have packs fulfilled within 28 days of purchase.
Please ensure that postal address is correct at the time of renewal.
How can I change or upgrade my seats?
Seating requests must be submitted at the time of membership renewal and payment
All seats not renewed by Monday 21st of October will be released for re-sale
Seating changes and upgrades will commence 23rd of October
All members that submitted a request will be called and advised before any changes are finalised
What happens if my seating request cannot be fulfilled?
If a seating request cannot be fulfilled the member will retain their existing seat
Are memberships transferrable?
If a member is unable to attend a game they can lend their membership card to a trusted friend or family member. If the card is lost a $20 replacement fee will apply.
As a Tryfecta member which games can I attend?
A Tryfecta member will be issued with a membership card that will allow them to attend 3 games of their choice.
This membership card will only admit one member per game.
Once the member has attended 3 games the membership card will be deactivated.
This membership card is not valid for tour games or home finals held at Canberra Stadium during the 2014 Super Rugby season.
Is parking included in my membership?
All parking is managed by Canberra Stadium
Reserved parking is only included in the Foundation membership
Limited pre-paid parking is available. Pre-paid parking is only available to full season members and can only be purchased through the Brumbies Rugby membership department at the time of membership registration. Please note that this is not reserved parking. The member will be issued with a parking pass for each Brumbies home game for the 2014 season. Pre-paid parking passes are only valid for the public car park. Parking passes must be treated like cash, no replacements will be issued if passes are lost. Members are encouraged to arrive at least an hour prior to kick off. Terms and conditions apply.
If I lose my card can I get it replaced?
Lost or stolen cards incur a $20 replacement fee
Members must contact the membership department 7 days prior to a home game for a new card
A paper ticket will be issued to members that give less than 7 days notice
Once the member has notified the membership department that their card has been lost they can collect their ticket from one of the Membership Marquees located outside Canberra Stadium on game day.
NB In the event that the Brumbies make a home final- Only members with membership cards can purchase their regular season seats
How will I receive a receipt of payment?
Members will be emailed their receipt at the time of purchase
Please ensure that all contact details are current at the time of renewal.
Am I able to pay for my membership in installments?
Members have the option to pay for their membership in 12 monthly installments.
The first installment is payable on the day of renewal, each consecutive installment is due on the first day of each month.
All members wishing to join the payment plan must do so before 31st December, 2013.
Terms and conditions apply.
Am I eligible for a concession price?
A member is eligible for a concession rate if they have one of the following:
• Full time tertiary student card
• Pensioner card
• Senior card
Please be prepared to present this identification card with your membership card when entering Canberra Stadium on match days.
A health care card is not a valid concession card.
What is a family membership?
A family membership applies to:
2 adults and 2 children OR 1 adult & 3 children
TERMS AND CONDITIONS
1. Brumbies Rugby members wishing to
renew their 8 Game Super Rugby membership for the 2014 season have an exclusive
renewal period until 5pm Monday 21st October 2013. After this time
renewing members cannot be guaranteed their existing seats.
All membership prices are inclusive of GST
3. Cancellations - Once a membership is processed, cancellations will not be
accepted unless in extraordinary circumstances, and under no circumstances once
the season has begun. The decision on the appropriateness of cancellation
requests is entirely that of Brumbies Rugby, and no correspondence will be
4. Dishonoured Credit Card Payments - If a credit
card payment is declined by your bank, you will be contacted regarding an
alternate form of payment. If the further payment option is not successful your
order will be removed from the seating allocation queue and referred to the
Brumbies Membership Manager.
5. Dishonoured Cheque Payments - If a cheque is dishonoured, you will be
contacted for a further form of payment. If the further payment option is not
successful your order will be removed from the seating allocation queue and
referred to the Brumbies Membership
6. Concession membership - Pensioner or Seniors Card or a Full Time Student
card. Please note that Health Care Cards are not accepted as a form of
concession. It is a condition of these concessions that you agree to present
your concession ID upon entry to the venue, if requested.
1.95% credit card surcharge applies to all credit card transactions. Brumbies
Rugby accepts Visa, Mastercard & AMEX.
8. Transfer of Membership - Your
Brumbies membership is transferable however; you must ensure that the person
using your card for access to the venue is eligible to do so, eg. An adult may
not use a Concession or Junior Registered Player Card. In the event that the
card is lost, the member is responsible for replacing the card with a
9. Lost or Stolen Membership Cards -
Can be replaced for a fee of $20. If there are 3 games or less remaining
in the season, paper tickets will be supplied instead. To obtain a
replacement card, members must call the Membership
Hotline on 1300 733 899.
10. Updating Personal Details - All season members must take responsibility for
updating all personal details so the Brumbies can communicate effectively with
them. The Brumbies hold no responsibility for member’s failure to update their
personal details. To update your personal details please go to the online
membership service or call the Membership
Hotline (1300 733 899).
11. Discount on Merchandise - The 10% members
discount on official Brumbies merchandise is available to members on
presentation of their membership card at Brumbies HQ, the retail store located
at the Brumbies Rugby Offices and the merchandise outlets at Canberra Stadium.
This offer is not redeemable for cash and cannot be used in conjunction with
any other offer.
12. Discount on
Tickets- The 10% members discount on tickets to Brumbies home games at Canberra
Stadium is available to members on presentation of their membership card at
Ticketek agencies. This offer is not redeemable on the Ticketek website and
cannot be used in conjunction with any other offer.
13. All memberships are subject to the terms of entry
of Canberra Stadium. Go to www.canberrastadium.com.au for
14. All memberships are subject to the terms of ticket sale from Ticketek. Go
to www.ticketek.com.au for full details
15. All details outlined in the Membership
Brochure and Membership Renewal
Brochure and the Membership Website form part of the Terms and Conditions.
is available on our website at www.brumbies.com.au or you can call the Membership
Hotline on 1300 733 899 and request that a copy of the policy be
mailed to you.
17. Payment Plan –
agreeing to these terms and conditions you are entering into an agreement with
Brumbies Rugby to pay your membership invoice in 12 instalments. The first
payment will be debited on the day that the membership is processed, every
subsequent payment thereafter will be deducted on the 1st day of
every month (subject to change) from your nominated financial institution.
total membership invoice will be divided into the following payment schedule:
2 x payments of 10%
10 x payments of 8%
processing fee will be applied to each payment under this agreement. The total
$12 processing fee will be debited the day the membership is processed.
event that this plan does fall outside of the 1st day of every month
Brumbies Rugby will endeavour to notify the member of this change but are not
member you are responsible for ensuring that you have enough funds available at
the time of the transaction taking place.
member you are responsible for ensuring that Brumbies Rugby have all the
relevant information required for this transaction to proceed prior to the date
of collection (includes changes to credit card details, expiry dates and
changes in bank accounts).
event that a payment is rejected Brumbies Rugby will inform the member via the
the responsibility of the member to ensure that all contact information is kept
up to date with Brumbies Rugby.
event that a member misses two or more payments as stipulated by this agreement
and fail to reasonably respond to requests by Brumbies Rugby, Brumbies Rugby
has the right to deactivate your membership along with the benefits associated
event that a membership card is deactivated, no refund will be given for prior
payments and the member will be excluded from attempting to join this payment
plan in future years.
a member have the right to fulfil your obligations under this agreement and
have your membership reactivated if/when the remainder of your membership is
paid in full.
event that Brumbies Rugby is not satisfied that you as a member will be able or
willing to fulfil your obligations under this agreement then the Brumbies Rugby
reserve the right to cancel or refuse this payment plan agreement.
ALL MEMBERS WISHING TO JOIN THE PAYMENT PLAN
MUST DO SO BEFORE 31ST DECEMBER 2013.
Pre-paid parking can be purchased for
the 2014 season through the Brumbies Rugby membership department.
Pre-paid parking is limited and only
available to full season Brindabella, Snowy River & General Admission
Pre-paid parking can only be purchased
with a membership and can only be processed at time of membership registration.
Under no circumstances can pre-paid parking be processed after the membership
transaction has been completed.
Pre-paid parking is only available for
the full 2014 season and cannot be purchased on a game by game basis.
The member must note that this is not
reserved parking. Brumbies Rugby cannot guarantee a car space will be
The member will be issued with 1
parking pass for each Brumbies home game for the 2014 season- 8 in total.
Pre-paid parking passes are only valid
for the public car park and under no circumstance permit entry to the VIP car
Parking passes must be treated like
cash, no replacements or refunds will be issued if passes are lost.
Parking passes are transferrable.
Refunds will not be provided under any
Parking is subject to the terms and
conditions of Canberra Stadium. www.canberrastadium.com.au
of Canberra Memberships-
University of Canberra memberships are
only available to Staff, Students & Alumni. Members are required to present
a valid University of Canberra identification card with their membership card
upon entering Canberra Stadium.
University of Canberra memberships are
General Admission only.
University of Canberra General
Admission seating is located in the South Bowl. Please note a seat is not
Discounts are available for Brindabella
& Snowy River membership categories.
Membership cards & kits will be
fulfilled by post. Please supply a valid postal address upon signing up as
A family membership is made up of 2
adults & 2 school students u/18.
A University of Canberra membership is
subject to cancellation if it is found to be used by an individual not eligible
to do so. Eg. 4 UC students over the age of 18 may not purchase a family
Refunds will not be issued in the event
that a membership is cancelled due to incorrect use.
The decision to cancel a membership is
entirely that of Brumbies Rugby.
Volunteer reward voucher-
Volunteer reward vouchers are not
This voucher is only redeemable in
conjunction with a 2014 membership application form or membership renewal form.
The bearer of this voucher is entitled
to purchase a maximum of two Snowy River memberships.
Valid for the purchase of 2014
The Brumbies Rugby membership
department has been directed not to honour any voucher which has not been
completed, copied or reproduced.
eligible to win, members must complete and submit the member muster entry form
before 5pm Monday 3rd February 2014.
forms must be mailed to LPO Box 5039, University of Canberra, Bruce ACT 2617.
member is defined as someone who was not a member in 2013.
New members must be full season ticketed
members –either a Foundation, Brindabella, Snowy River or General admission
membership. Tryfecta, Supporter and Brumby Jack Kids club memberships are not
valid for this promotion.
members must be full price adult members. The following discounted price
categories are invalid for this promotion: Concession, School Student/u18,
Defence, University of Canberra (UC) & ACT&SNSWRU.
transfer of a 2013 membership into a new name in 2014 will not be considered as
a new membership for this promotion.
will be reviewed and the total number of new season members that each existing
member has recruited will be calculated and validated before prizes are issued.
event that a particular prize cannot be issued, a prize of similar value will
Rugby reserves the right to reject member muster entries.